Deliver user-centered services and cost-effective programs tailored to the needs of diverse populations.

  • LibGuide
    • A PDF copy of a LibGuide created to provide information about the First World War, including information about sources organized by media type: books, photographs, video, and audio sources. It can also be viewed here.
  • Reference Plan
    • An original plan for reference librarians at universities that will allow them to reach out to and accommodate adult learners (students over age 25).
  • Special Collection Purchases
    • A hypothetical shopping list for materials to add to the USC Berkeley Bancroft Library’s Rare Books and Literary Manuscripts’ American Literature Collection, with a fictional budget of $10,000, and justification for each item.

This goal corresponds to the following ALA Core Competencies:

1J. Effective communication techniques (verbal and written).

4A. Information, communication, assistive, and related technologies as they affect the
resources, service delivery, and uses of libraries and other information agencies.

4C. The methods of assessing and evaluating the specifications, efficacy, and cost
efficiency of technology-based products and services.

4D. The principles and techniques necessary to identify and analyze emerging
technologies and innovations in order to recognize and implement relevant
technological improvements.

5A. The concepts, principles, and techniques of reference and user services that
provide access to relevant and accurate recorded knowledge and information to
individuals of all ages and groups.

5C. The methods used to interact successfully with individuals of all ages and groups
to provide consultation, mediation, and guidance in their use of recorded knowledge
and information.

5D. Information literacy/information competence techniques and methods,
numerical literacy, and statistical literacy.

5F. The principles of assessment and response to diversity in user needs, user
communities, and user preferences.

5G. The principles and methods used to assess the impact of current and emerging
situations or circumstances on the design and implementation of appropriate services
or resource development.

7B. The role of the library in the lifelong learning of patrons, including an
understanding of lifelong learning in the provision of quality service and the use of
lifelong learning in the promotion of library services.

7C. Learning theories, instructional methods, and achievement measures; and their
application in libraries and other information agencies.

7D. The principles related to the teaching and learning of concepts, processes and
skills used in seeking, evaluating, and using recorded knowledge and information.